The short answer
Use the website form to request help with water damage in Carver or Carver County. Include what happened, when it started, whether water is still active, and a safe way to reach you. A submission starts a review; it does not confirm availability, a response time, or a job booking.
How to reach the service
Use the website form on this page to send a request. This site does not publish a phone number or an email address. The form is the single contact route so the initial details are collected in one place and can be reviewed together.
The form is intended for water-damage requests involving Carver and Carver County. It can be used for a newly flooded basement, a burst or frozen pipe, an appliance or plumbing leak, storm-related water entry, a sewage or drain backup, or a concern about drying after a water event. You can also use it when the water has stopped but you are unsure how far moisture may have traveled.
What to include
Give a short, factual description of the condition. Start with where the water is and what you think caused it, if known. State when you first noticed it and whether water is still coming in. Describe the affected rooms or materials, such as flooring, drywall, cabinets, insulation, or stored belongings. If you know that the water may be from a drain or sewer, say so rather than treating it as an ordinary clean-water leak.
Include the property location in or near the service area and a safe way to contact you. If the form offers photo upload, photos can help show the situation, but avoid taking them if entering the area could be unsafe. A useful request is not a formal diagnosis. It is simply enough information to understand the immediate issue and ask the next questions.
What happens after you submit
Submitting the form sends your request for review. Follow-up may include questions about the source of water, the affected area, access, safety concerns, and when the loss began. The submission itself is not a contract, an acceptance of work, a price quote, insurance coverage advice, or a promise that service is available.
If the request can move forward, the property conditions and the work that may be appropriate should be discussed directly before work is authorized. The conditions found at the property can change the scope. For example, standing water, wet materials behind finishes, suspected contamination, or a continuing leak may require different next steps than a small, contained spill.
While you are waiting
Put safety before cleanup. If it is safe to do so, stop the water at its source or arrange for the appropriate repair. Do not enter an area if you believe water may create an electrical hazard. Keep people and pets away from sewage, drain backups, or other water that may be contaminated. Preserve photos and a simple timeline for your own records when you can do so safely.
Avoid assuming that all water is clean. The EPA’s guidance on mold, moisture, and the home emphasizes fixing the moisture problem and drying water-damaged materials promptly. It also advises seeking experienced help for sewage or other contaminated water and cautions against running an HVAC system that is known or suspected to be contaminated with mold. Do not use a fan until you know the water is clean or sanitary.
Do not delay an urgent safety decision while waiting for a form response. A website request is not an emergency dispatch system and does not guarantee a particular response time.
What to do next
Submit the form on this page with the details you know. For a broader overview, see water damage restoration in Carver, about this service, and the privacy policy.
Sources and further reading
External guidance is summarized in plain language on this page. Where an agency updates its guidance, the agency page is the authority.